Know Your Customer (KYC) checks are the part of opening an account that most players notice least, until something goes wrong. At Spinboss, verification happens before you can deposit or play, and a failed or pending check is the number one reason for a restricted account. Here is how the process works and how to get through it first time.
Why UK casinos verify before you play
Since 2019, UK-licensed operators have had to confirm age and identity before a customer gambles, not afterwards. That means Spinboss must be satisfied you are 18 or over, that you are who you say you are, and that you are not self-excluded through GAMSTOP before your first deposit. Later on, spending levels can trigger affordability and anti-money-laundering checks, which are also part of KYC.
The automatic check at sign-up
When you register, Spinboss asks for your name, date of birth, address, email and mobile number. It then runs an automated electronic check, similar to the kind a credit reference agency uses, to match those details against public and financial records. Most UK players pass in seconds and never see a document request.
The check can fail if you have recently moved, use a different name from your records, or made a typo. In that case you will be asked to upload documents. Our registration guide shows how to enter details so they match.
Documents Spinboss accepts
| Purpose | Accepted documents | Key rules |
|---|---|---|
| Proof of identity | Passport, UK driving licence (photocard), national ID card | Valid, not expired, all four corners visible |
| Proof of address | Utility bill, bank statement, council tax letter | Dated within 3 months, shows your full name and address |
| Selfie (sometimes) | Photo of your face, sometimes holding your ID | Good light, face not covered |
| Proof of payment method | Photo of debit card with middle digits covered, or e-wallet screenshot | Your name and the last four digits visible |
| Source of funds / wealth | Payslips, bank statements, other income evidence | Recent, complete pages |
How to photograph and upload documents properly
- Lay the document flat on a plain, dark surface.
- Show all four corners. Cropped edges are the most common rejection reason.
- Avoid glare. Turn off the flash and move away from overhead lights, especially for photocard licences.
- Keep it sharp. Hold the phone steady and tap to focus; every character should be readable.
- Use the original. Photograph the real document, not a photocopy or a screen showing it. Downloaded PDF bank statements are usually fine if complete.
- Check the date. Proof of address must be dated within the last 3 months.
- Cover only what is allowed. On a debit card, cover the middle eight digits and the CVV on the back; nothing else.
- Upload in your account. Use the verification section of your Spinboss account, not email attachments or chat, unless an agent directs you otherwise.
Why documents get rejected
| Rejection reason | What it means | Fix |
|---|---|---|
| Cropped or partial | One or more corners or edges missing | Re-photograph showing the whole document |
| Blurry or glare | Text cannot be read | Retake in daylight without flash |
| Expired ID | Document past its expiry date | Use a different valid ID |
| Too old | Proof of address older than 3 months | Use a more recent bill or statement |
| Name mismatch | Name differs from your registration | Contact live chat to correct details, or use matching documents |
| Address mismatch | Document shows a previous address | Upload a document for your registered address |
| Not accepted type | Mobile phone bill, screenshot of an app, letter not on the list | Use an accepted document type |
| Edited or unclear origin | Signs of editing or a screenshot of a screenshot | Upload the original PDF or a fresh photo |
Source of funds and affordability checks
These are separate from basic identity checks. If your deposits rise, or you request a large withdrawal, Spinboss may ask how you fund your gambling. You might complete a short questionnaire and send payslips, bank statements or evidence of savings or other income.
These checks can feel intrusive, but they exist to stop people gambling more than they can afford. Deposits or withdrawals may be paused until the review finishes. Our withdrawal problems guide explains how this affects payouts, and the account blocked guide covers restrictions.
Log in to Spinboss18+ · New UK players · T&Cs apply · Please gamble responsibly · BeGambleAware.org
How long verification takes
| Check | Typical time |
|---|---|
| Automatic electronic check at sign-up | Seconds |
| Manual ID and address review | Within 24 hours |
| Busy periods (weekends, big promotions) | Up to 72 hours |
| Source-of-funds review | Depends on documents; usually days |
If your review runs longer, ask Spinboss live chat whether anything is missing. Do not upload the same document repeatedly, as each new upload can send you to the back of the queue.
Your data and security
Only send documents through your Spinboss account or a channel a verified agent gives you in live chat. Never send documents to anyone who contacts you through social media or an unsolicited email. Spinboss’s own privacy policy explains how it stores your data; for how this guide handles information, see our privacy page.
Need help with another issue? Head back to the troubleshooting hub.
Open Spinboss18+ · New UK players · T&Cs apply · Please gamble responsibly · BeGambleAware.org