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Safer gambling

Responsible gambling at Spinboss: tools, self-test and support

Gambling should only ever be entertainment you can afford. This page explains the warning signs of harm, lets you check your own gambling privately, lists the safer gambling tools at Spinboss and gives you free, confidential UK support contacts.

Updated By the Bureau editorial teamIndependent guide · 18+

Gambling is for adults aged 18 and over. It is a paid form of entertainment, not a way to make money or solve financial problems. Over time, the house edge means most players lose more than they win.

If you are worried about your gambling, or someone else’s, you can talk to someone right now: the National Gambling Helpline is free on 0808 8020 133, 24 hours a day.

Signs that gambling may be causing harm

Gambling harm often builds gradually. Any of the following can be a sign that it is time to take a break or get support:

  • spending more money or time on gambling than you intended;
  • chasing losses — gambling again to win back what you have lost;
  • borrowing money, using savings meant for bills or selling belongings to gamble;
  • feeling anxious, irritable or low when you are not gambling, or when you try to cut down;
  • hiding or lying about your gambling to family, friends or your partner;
  • gambling to escape problems, stress or boredom;
  • neglecting work, study, sleep or relationships because of gambling;
  • needing to stake more to feel the same excitement.

One or two of these does not mean you have a gambling problem, but it is worth acting on early.

Check your gambling: the self-test

The short questionnaire below is based on the nine questions of the Problem Gambling Severity Index (PGSI), a screening tool widely used by researchers and treatment services. Answer each question thinking about the last 12 months. Your answers stay in your browser — nothing is sent to us or to Spinboss.

Self-test · 9 questions · about 2 minutes

Thinking about the last 12 months, how often has each of these applied to you? Your answers stay on this device — nothing is sent anywhere.

1. Have you bet more than you could really afford to lose?
2. Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
3. When you gambled, did you go back another day to try to win back the money you lost?
4. Have you borrowed money or sold anything to get money to gamble?
5. Have you felt that you might have a problem with gambling?
6. Has gambling caused you any health problems, including stress or anxiety?
7. Have people criticised your betting or told you that you had a gambling problem, regardless of whether or not you thought it was true?
8. Has your gambling caused any financial problems for you or your household?
9. Have you felt guilty about the way you gamble or what happens when you gamble?

How the score works

Each answer is scored: never = 0, sometimes = 1, most of the time = 2, almost always = 3. The nine scores are added together.

Total scoreResultWhat it suggests
0Non-problem gamblingNo signs of harm from your answers
1–2Low riskSome low-level risk; worth keeping an eye on your habits
3–7Moderate riskGambling may be causing you some harm; consider limits and talk to someone
8 or moreProblem gamblingGambling is likely causing harm; please contact a support service

This is a screening aid, not a diagnosis. Whatever your score, if you are worried, call the National Gambling Helpline on 0808 8020 133 or speak to your GP.

Safer gambling tools at Spinboss

Spinboss provides these tools in your account settings. Set them before you play, not mid-session.

ToolWhat it doesKey details
Deposit limitsCaps how much you can depositDaily, weekly or monthly. Decreases apply instantly; increases only after a 24-hour cooling-off period
Loss limitsCaps how much you can lose over a periodSet the amount you are prepared to lose
Reality checksSession-time reminders while you playShows how long you have been playing
Time-outA short break from your accountFrom 24 hours up to 6 weeks
Self-exclusionCloses your account for a long periodFrom 6 months up to 5 years
Account historyShows your deposits, withdrawals and net positionUse it to see what you have really spent

A self-exclusion cannot be reversed before the period ends. For help, see our support guide or our account blocked guide.

A London parlour scene at night, used as background art for the safer gambling guide
Set your limits before you play, not during a session.

GAMSTOP: block every UK gambling site at once

GAMSTOP is a free UK self-exclusion scheme. Registering takes a few minutes and lets you exclude yourself from all online gambling sites and apps licensed in Great Britain for 6 months, 1 year or 5 years. Spinboss, like every UK-licensed operator, checks GAMSTOP when you register.

Once the exclusion is active it cannot be cancelled early. When the minimum period ends, the exclusion stays in place until you contact GAMSTOP to remove it.

UK protections that apply to every player

UK Gambling Commission rules give you protections on top of the tools you set yourself:

  • Age and identity checks must be completed before you can deposit or play.
  • Online slot stake limits: a maximum of £5 per spin, reduced to £2 per spin for players aged 18–24. Younger adults are statistically at higher risk of harm, which is why their limit is lower.
  • No credit cards: credit cards are banned for UK gambling, so you cannot gamble with borrowed money on a card. Debit cards and e-wallets only.
  • No autoplay and a minimum spin speed of 2.5 seconds on slots.
  • Withdrawals cannot be reversed back into play once requested.

Affordability checks

Spinboss, like all UK operators, may carry out affordability or financial-risk checks when your spending reaches certain levels. You may be asked for documents such as payslips or bank statements. They are designed to spot people spending more than they can afford. Our verification guide explains what may be requested.

Blocking software and bank gambling blocks

Extra barriers can help when willpower alone is not enough:

  • Gambling blocks on your bank account or card. Many UK banks and card providers let you switch on a gambling block in their app, which declines payments to gambling merchants. Some add a cooling-off period of up to 48 hours before you can switch the block off again. Check your bank’s app or ask your bank directly.
  • Blocking software. Tools such as Gamban, BetBlocker (free) and GamBlock block access to gambling websites and apps on your phone, tablet and computer. Used together with GAMSTOP and the Spinboss limits, these tools make impulsive gambling much harder.

Where to get help

All of the following services are free and confidential. You do not need to be in crisis to contact them.

OrganisationHow it helpsContact
National Gambling Helpline (run by GamCare)Confidential advice and support, 24/7Call 0808 8020 133 (free)
GamCareLive chat, counselling and support for gamblers and those affectedgamcare.org.uk
BeGambleAwareInformation, self-assessment and routes into free treatmentbegambleaware.org
GAMSTOPFree self-exclusion from UK online gamblinggamstop.co.uk
Gordon MoodyResidential and online treatment for gambling harmgordonmoody.org.uk
GamAnonSupport groups for family and friendsgamanon.org.uk
NHS National Problem Gambling ClinicSpecialist NHS treatment for gambling disorderAsk your GP or the helpline about referral

If you are in immediate danger or thinking about harming yourself, call 999 or go to your nearest A&E.

Advice for family and friends

Gambling harm affects the people around the gambler too — partners, children, parents and friends. If you are worried about someone:

  1. Choose a calm moment to talk. Avoid raising it straight after a loss or during an argument.
  2. Describe what you have noticed and how it affects you, rather than labelling them.
  3. Avoid paying off their debts or lending money for gambling; it can keep the cycle going.
  4. Protect your own finances. Consider separating joint accounts and speaking to your bank.
  5. Get support for yourself. GamCare and the National Gambling Helpline help affected others, and GamAnon runs groups for families. You can seek help even if the person gambling is not ready to.

A final word from our team

No bonus, promotion or VIP perk is worth more than your wellbeing. If gambling has stopped being fun, stop, take a break and talk to someone. Our guides to promotions and wagering requirements explain the terms, but this page matters more than any of them.

Questions players ask

How do I set a deposit limit at Spinboss?

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Open your account settings and choose the safer gambling or limits section, then set a daily, weekly or monthly deposit limit. A lower limit takes effect immediately. If you ask to raise or remove a limit, Spinboss applies a 24-hour cooling-off period before the change takes effect.

What is the difference between a time-out and self-exclusion?

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A time-out is a short break from 24 hours up to 6 weeks. Self-exclusion is for longer, from 6 months to 5 years, and is meant for people who want to stop gambling. To block every UK-licensed gambling site at once, register for free with GAMSTOP.

Where can I get help with gambling in the UK?

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Call the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, or use the live chat at gamcare.org.uk. BeGambleAware, Gordon Moody, GamAnon and the NHS National Problem Gambling Clinic also offer free, confidential support.

Is the self-test on this page a diagnosis?

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No. The self-test is based on the Problem Gambling Severity Index, a widely used screening questionnaire. It can show whether your gambling may be causing harm, but it is not a medical diagnosis. If your score worries you, speak to the National Gambling Helpline or your GP.

Can my family get support if someone else's gambling affects them?

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Yes. GamCare and the National Gambling Helpline support affected others as well as gamblers, and GamAnon runs support groups specifically for family members and friends. You do not need the person who gambles to be involved to get help for yourself.

Related case files

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