#Immediacy on speech making

The list does not end there, and you will need to learn ...

The list does not end there, and you will need to learn how to handle these new challenges. This will mean reading websites on management techniques or operation-research techniques. Do not scorn the need to read or the idea of taking training on management.

Bruce started a small manufacturing business at the age of 27 years, having spent some years in the British Airways.

I learned my technical skills in the British Airways and this helped me to get going and build my business to a fair size in only a few years.

I was doing well and was offered financial backing by an old mate who had inherited a lump 'sum of money. I took my time over, deciding what to do and worked out the best way to make use of the opportunity. I took the plunge and bought an old vehicle-repair business and converted it into a larger version of what I had before.

All went well for some time and then I began to receive complaints from customers.

Deliveries were delayed and I could not see why. Quality was also a problem and replacements were costing a fortune.

When customers began to leave me I became really scared and employed a consultant to tell me what was wrong. The consultant showed me how little I had developed my senior employees to share the management burden and how much I needed to learn about such things as quality sampling and distribution planning.

I had also spent too much time dealing with routine paperwork which ...

I had also spent too much time dealing with routine paperwork which could have been done by a clerk and was out of touch with events on the shop floor. Because I had