#Immediacy on speech making

If they have a union or staff association, the approach is likely ...

If they have a union or staff association, the approach is likely to be made through this body. If not, don't assume that silence means acquiescence.

They are losing an admission of superiority and apparently getting nothing in return. You may find it useful to give each a one-off, individual bonus or revise the salary scales or do something to make them feel they have been adequately compensated In the long run, one of the most influential factors in improving work efficiency is recruitment and training. In an established business, however, it may well be a long run if you recruit only infrequently.

Make sure that those you recruit are up to standard and that they have the flexibility described above.

Don't rely only on your own judgement if any special knowledge or skills are required; get one of your senior staff in that queue to vet the applicant Check too whether they have any other skills which might be useful in future. Training, on the other hand, is a continuous process for existing staff, with the initial training of new staff a minor but important role. Many small businesses think training is a luxury they can do without. If they are thinking of large training centres, lectures, syndicate discussions, video and film shows, they are probably right.

But a lot of training can be done on a shoestring by a good part-time trainer with limited facilities. It is not the facilities that are important but the organization.

What matters is setting up the right training programme for the needs of each individual, choosing the right trainer for each part of the programme rarely the training organizer and following up its effectiveness.

It is a planned 'sitting next to Nellie', with a careful choice of the right Nellie for each stage. The object is to improve the working efficiency of each trainee for the mutual benefit of trainee and firm. What you can do right Now Online - Have you decided that you need to reduce numbers? If so, what method will you use to achieve this natural wastage, voluntary redundancy, compulsory redundancy?; Do you suffer from peak workloads? If so, how do you propose to reduce the peak? Do you expect to be completely successful?; How much overtime do you work at present?; What do you think would be a reasonable level? ; How do you propose to reduce the workload? ; Do you suffer from staff inflexibility? If so, how do you propose to overcome this?; Do you think your existing level of training is adequate? Do you propose to do anything about it? What? Cost of Supplies We have said that broadly speaking, there are three main types of supplies: consumable materials stationery, lubricants, cleaning materials; raw materials and components; goods for resale.

In the online exercises for that section you worked out the annual expenditure on each of these and expressed it as a percentage of total expenditure. This gives you a sense of proportion and guidelines as to whether or not to investigate any in detail and, if so, how much effort to put into it. The object of this section is to examine the process of obtaining supplies and what you do with them once you get them. This will reveals that there is more to the cost of supplies than just the purchase price.

It should enable you to work out the total cost of supplies ...

It should enable you to work out the total cost of supplies in your business and indicate where you may have opportunities for cutting your costs. Choosing suppliers When a ... read more

It is assumed that you are offered a discount of 2 per ...

It is assumed that you are offered a discount of 2 per cent for payment within 14 days of invoice date, i.e.

approximately % month after delivery. Monthly ... read more

Price is not the only consideration, of course; quality also matters. But ...

Price is not the only consideration, of course; quality also matters. But quality is not always easy to assess in the way it affects you. Where the yield of final output is

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